Our industry experts

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   Durand Healing and Wellness Center

Dr. Andrea Durand is a Licensed Clinical Social Worker and Doctor of Behavioral Health who attained all her degrees from Arizona State University. Her doctoral research and dissertation centered around the treatment of chronic pain and long-term opiate use.

With extensive experience in various mental health settings, including outpatient treatment centers, inpatient behavioral health and physical health hospitals, intensive outpatient programs, home health, transitional care teams, and primary care clinics, Dr. Durand identified a significant communication gap between medical and mental health providers during her tenure in both outpatient and inpatient healthcare settings. This realization fueled her passion for integrating physical and behavioral health, adopting a holistic approach to mental health treatment.

In her role as a Director of Behavioral Health, Dr. Durand pioneered integrated behavioral health programs for several primary care clinics in Arizona. Drawing on her diverse healthcare experience, she collaboratively develops treatment plans tailored to individual needs, believing in the inherent ability of individuals to effect positive change and aiming to provide them with the skills and empowerment to do so. 

Dr. Durand specializes in treating chronic pain, trauma and neurodivergence and is EMDR trained, having worked with diverse demographics, including first responders, healthcare workers, and veterans.

JCarter Counselling PLLC

Jess Carter is a Licensed Professional Counselor who specializes in working with first

responders and veterans. Jess has over a decade of experience in the field of Behavioral

Health. She started her career in Army Intelligence (MOS 35M) and transitioned to work in the

civilian sector as a Crisis Interventionist, responding to calls for service as a co-responder on

the CR288 unit with Chandler Fire and Medical Department and CM2201 with Mesa Fire and

Medical Department. Since receiving her Master’s Degree in Clinical Counseling in 2017, she

has had a variety of clinical experiences, including working in Emergency Departments

providing Psychiatric Assessments and providing Community Mental Health treatment for

individuals with Serious Mental Illness in outpatient clinical settings.

Jess currently works as a Counselor providing individual and couples counseling to veterans,

first responders, and their families in her private practice, JCarter Counseling. Having served in

the field of mental health in various capacities, she understands the impact of mental and

emotional wellness on safety, performance in the field, and quality of life at work and at home.

Jess has a straightforward approach in her service to others, combining therapeutic techniques

and practical skills such as resilience training, Mindfulness Based Stress Management, and

trauma-informed practices to help first responders thrive, at work and at home, and in every

stage of their careers and lives. Jess is often accompanied by her therapy dog, a 165 lb

bullmastiff named Mouse.

Jess also works with various local, state, and federal departments, as well as military and

veteran organizations to provide supportive services including wellness trainings,

CISM/post-critical incident support, and peer support services. She is an Emergency Responder

& Public Safety Certified Clinician, National Fraternal Order of Police Approved Wellness

Provider, Registered Clinician with the Center for Firefighter Behavioral Health, Member of the

Public Safety Peer Support Association, and Registered Clinician with STAR Behavioral Health,

specializing in providing Military Focused Care.

Outside of her role as a mental health professional, Jess is married to a Marine veteran and she

keeps busy with anything that will get her outdoors - gardening, backpacking, archery/shooting,

and rock climbing are some of her favorite pastimes.

 Kenny Tims is a retired Phoenix Police Commander who now specializes in assisting public safety retirees with their retiree health insurance options.  Since 2018 he has served as the City of Phoenix Medicare Broker and consults with them on health insurance issues.  Kenny is an expert in all health insurance options for retirees through the PSPRS / ASRS, Affordable Care Act Federal Market Place plans, and other health insurance options.  In addition, Kenny serves as the PSPRS Advisory Board Chair representing retiree interests through the retirement system and sits on the ASRS Healthcare Task Force helping shape retiree benefit options.

Pamela started her career in the staffing industry, helping clients all over the country successfully land a new job. In working with clients of all ages, backgrounds, and career levels, she helps them discover new jobs and career paths they didn’t consider possible before! She has a track record of helping clients at any skill level, years of experience, and industry knowledge, create their brand and successfully navigate the career transition process.  She shows them how to rediscover (and sometimes redefine) their value and present themselves to companies and organizations in a way that gets them into their next great career role.

Pamela helps clients develop and present their personal “brand” and abilities on their resume, online presence, in interviews and networking events. She will be your trusted collaborator and career transition partner.

Clients have shared that, prior to working with Pamela, they were “stuck” in the career transition process. After collaborating with Pamela, they learned how to get “unstuck” and become motivated and excited about pursuing their next great role. 

Pamela is a certified professional career coach and passionate about being a productive resource for her clients, ensuring they achieve success in their career transition.    

LinkedIn: https://www.linkedin.com/in/pamelaheward/

   Jodi Vosika is a legal assistant for Knollmiller & Arenofsky, LLP; a law firm that specializes in estate  planning.  She has 20 years’ experience with this firm and has assisted hundreds of families with their  estate plans.  Her role is unique in that she personally works with you to gather the data and walks you  through the estate planning process from beginning to end; all under the attorney’s direction and  guidance.  The attorneys are hands-on, they do the recommending, drafting and advising. She is  essentially the facilitator between you and the attorney helping you draft a plan that is appropriate for  your family.   Jodi believes that each family should understand the importance of the documents and how they work.    She takes the time to explain and educate you throughout the process making sure you are comfortable  prior to moving on to the next step.    Their 7-step process is tried and true; designed to not pressure but to inform and educate.  An estate plan is a way for you to transfer your assets to who you want without having a probate court  decide that for you.  It also provides legal documents naming who you would like to manage your affairs  (both financial and medical/mental health) while you are still living but incapacitated without getting a  conservatorship court involved.